Frequently Asked Questions
Who should I book with?
We understand it can be nerve wracking to see a new stylist! That’s why we offer our matchmaking survey! Our matchmaker will match you with the Urban Eve stylists that best fits your hair, style, preferences, and your personality!
Choose your location to get started!
Can I reserve an appointment online?
You can contact us through the email link for each salon location, and one of our team members will reach out to you as soon as possible. We want to get to know you, ask some questions, and reserve time with a stylist that will best fit you and your beauty budget.
Can I bring my children with me to my appointment?
We love children; however, the salon can be a dangerous place for little ones unless they are receiving services. Thank you so much for your cooperation.
What if I’m running late for my appointment?
We understand that life can get crazy (work, kids, traffic, etc.), but we never want to run behind on our guests or rush through appointments because of issues with running late. We ask to reschedule our guests if they are running more than 15 minutes late.
What if I have to cancel my appointment?
We request 24 hours notice to cancel or reschedule an appointment as a courtesy to our salon specialists, unless it is an emergency situation of course.
What if I’m not happy with my hair?
Our priority is for you to love your hair, and our goal is for you to be a long term guest of our salon. Please give us a call within 24 hours, or as soon as possible, if you aren’t completely satisfied with your hair…we want you to feel comfortable communicating with us. When given the opportunity, we will do our very best to make you happy and redo your hair, often at our expense.
What if I’m not loving the product I purchased?
We stand behind our haircare product recommendations 100%, but if for some reason you aren’t loving what you purchased, please feel free to return your gently used haircare product for another haircare product of your choice. Boutique items can be exchanged or returned for a store credit within two weeks of date purchased.
Forms of payment?
We accept cash, debit cards, Visa, MasterCard, and American Express…sorry, no checks accepted.
What about gratuities?
Gratuities are always appreciated, but never expected. Our stylists are grateful when you love your experience and your look…gratuities are a beautiful way of saying thank you.
Why are different stylists at different levels?
We have a price level system in our salons, and the service price is based on the demand and time the stylists have earned for themselves. All of our service providers are very talented and promise to deliver an outstanding guest experience.
